Maintenance Procedures

Maintenance Procedures

Unsure of how to handle your maintenance issue?

At Strata Management Group, we aim to make even the most complex of maintenance procedures as easy as possible for our existing clients.

If you have a maintenance issue it is important to ensure that you have as much information as possible available. For example, if a tap is leaking be sure to know the exact location of the tap, the extent of the leak and clearly identify what damage the leak is causing. This will ensure that our office is able to resolve the entire issue all at once.

Please note, quote requests and work order will only be issued upon written instruction / approval from the body corporate committee.

To access our online maintenance request form please click here.

Establish the PRIORITY:

EMERGENCY: All emergency situations should be dealt with through the normal emergency services providers such as 000 for fire, police, and ambulance. For gas and electricity emergencies please contact Energex on 13 19 62.

URGENT: The body corporate requires immediate assistance for an URGENT but non-emergency maintenance item or repair e.g. broken water pipe, blocked sewer.

NON URGENT: The body corporate requires assistance for a NON-URGENT maintenance item e.g. dripping tap or blown light globe.

Make your REQUEST:

URGENT: For all URGENT requests during office hours please call the Strata Management Group team on (07) 3267 1888. Ensure that the team are made aware of the full extent of the issue. After your phone call please ensure that a written request for maintenance is also completed as this is required in some cases for the manager/insurance company to act on your request.

If your scheme has a caretaker, they should be your first point of contact for common property maintenance emergencies. If a contract attends to an emergency after hours maintenance call and the matter is deemed an Owner responsibility, the call out fee and associated costs will be charged to the Lot Owner.

NON URGENT: Simply complete the on-line maintenance request form and click submit and one of our proactive staff members will respond to your request shortly.