Privacy Policy

This Privacy Policy will apply to all dealings with Strata Management Group, whether in person, or via telephone, email, correspondence or our website.

Strata Management Group will ensure that all officers, employees and subcontractors are aware of and understand our obligations as well as their own obligations under the Act.

Why does Strata Management Group collect personal information?

Strata Management Group collects personal information in order to carry on its business as a Body Corporate Manager and provider of administration and secretarial services for Body Corporate schemes.

In the course of managing Body Corporates we are likely to collect personal information about individual Owners and third parties. Below is the type of personal information collected from Owners:

• Full name;
• Address/es including residential address, business address and postal address;
• Other contact details including telephone numbers and email addresses;

Strata Management Group does not collect sensitive information regarding individuals. Sensitive information includes but is not limited to information about an individual:

• racial or ethnic origin;
• religious beliefs or affiliations;
• membership of a trade union;
• sexual orientation or practices;
• criminal record;
• medical records.

If we receive sensitive information that we did not solicit, then we will (if it is lawful and reasonable) destroy the information.

Strata Management Group will, if it is reasonable or practicable to do so, collect personal information directly from the relevant individual.

Sometimes we will collect personal information from a third party or a publicly available source. For example, we may need to collect personal information from an individual’s legal adviser, from an individual’s past or current real estate agent or letting agent, from a resident unit manager or caretaker of a body corporate scheme in which the individual resides from an individual’s financial institution, etc.

How does Strata Management Group use personal information?

Any personal information collected by Strata Management Group will only be used and disclosed for the purpose for which it has been provided to us or as authorised under law.

We may use your contact details to send you firm newsletters, legal or other updates relating to community living or invitations to Strata Management Group seminars or events, which may be of interest to you. However, you may at any time opt out of receiving such materials (see the Contacting Us section for more information). Upon receiving such a request, we will remove your contact details from our distribution lists.

Strata Management Group may transfer your personal information to overseas countries including but not limited to the Philippines, in order to perform one or more of our functions or activities. In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.

Personal information may need to be disclosed to external service providers or third parties engaged by our office in order for those service providers to fulfil their service obligations to the firm.

For example:

• IT service providers who assist in managing Strata Management Groups servers and networks may need to access client data in order to maintain the servers and networks;
• Outsourcing contractors and individuals who are resident in the Philippines who carry out certain tasks and do work for Strata Management Group to assist in the performance of one or more of our functions or activities.

Security

Personal information may be stored by Strata Management Group in hard copy or electronically. We are committed to keeping personal information secure and safe.

We will review and update our security measures from time to time.

In addition, we will review the personal information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified (provided it is lawful for us to do so).

Your privacy on the internet

Strata Management Group takes care to ensure that the information you provide to us via our website is protected.

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures

Communication

We may send communication by mail, telephone, email, or other electronic methods, such as through websites or via the StrataMax owners portal (portal). If you indicate a preference for a method of communication, we will endeavour to use that method where it is practical (and adheres to relevant legislation) for us to do so.

Email communications

If you have registered through our website to receive email communications from us and later change your mind, you may contact us to have your name removed from our distribution lists.

Accessing and correcting personal information

You may request access to personal information that Strata Management Group holds about you (see the Contacting us section for more information).

Complaints

If you believe there has been a breach, you are entitled to complain to us. Please direct any complaints to our privacy contact (see the Contacting Us section for more information). We will investigate your complaint and endeavour to resolve it.

If you consider that we have not dealt with your complaint adequately, you may complain to the Office of the Australian Information Commissioner on the below details:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992

Web: www.oaic.gov.au/

Contacting us

To contact us about any privacy matter or to notify us that you wish to be removed from our distribution lists, please contact us via:

Email: admin@stratamg.com.au; or
Postal: The Privacy Officer
Strata Management Group
PO Box 297
FORTITUDE VALLEY QLD 4006

Changes to our Privacy Policy

From time to time it may be necessary for Strata Management Group to revise our privacy policy. We reserve the right to change our privacy policy at any time without prior notice. We will notify you of the changes by posting an updated version of the policy on our website.